Returns and Refunds

Enjoy your shopping at our online store! Dupersclub - in compliance with the legislative provisions - offers all its customers the possibility of returning the purchased products. You have up to 30 days after the purchase for all orders placed.

1. Send us an email to, indicating the order number (you can find it in the order confirmation email) and the products you wish to return.
2. Clearly describe the problem encountered, attaching at least one photograph
3. Prepare the products by packing or placing them in a box
4. Send by any carrier or medium of your choice to this address:

Dupersclub c/o Out-Log Logistics Group
Via Dell'Agricoltura, 9 at the corner with Via Della Scienza, 8
00065 Fiano Romano (Rome)

The credit will be made using the same payment method used for the purchase within 14 days from the date of receipt of the package. We will send you an email as soon as we have processed your return and authorized your refund. Times vary depending on the credit institution and the payment method used. If within this period you have not received any communication, please contact our customer service.

All products marketed by Dupersclub are covered by the 24-month legal guarantee for lack of conformity, pursuant to art. 129) of Legislative Decree no. 206/2005 (Consumer Code). Under the legal guarantee, Dupersclub is liable towards the consumer (natural person acting for purposes unrelated to business, industrial, commercial, artisanal or professional activities carried out), for any lack of conformity existing at the time of delivery of the product, so as foreseen by the art. 130 of Legislative Decree no. 206/2005 and within 24 months from the date of purchase.

To use the assistance, the Customer must keep the delivery note or the invoice that he will receive together with the purchased goods. The Customer can always download the receipts relating to his purchases from the website by accessing the reserved area.

Return shipping is free. To take advantage of the free return it is necessary to keep the original packaging supplied by Dupersclub, with the intact article tag and the article must be returned intact and complete in all its parts; in case of withdrawal this must be reused to pack the product, except in cases where the box has been damaged during transport (in this case it is necessary to promptly notify our Customer Service).
If the watch is not returned in the original box, the return shipping costs will be withheld from the full refund.

The personal data requested when forwarding the order are collected and processed in order to satisfy the express requests of the customer and will not be transferred to third parties under any circumstances or for any reason. Dupersclub guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 06.30.03. As foreseen by the ex art. 7 Legislative Decree 196/2003 for the rights of the interested party: The processing of personal data has an exclusive commercial purpose and requests are aimed only at practical use deriving from the sales relationship of the products we offer through our establishment.
Some requested data are mandatory in view of payments and shipments for products sold, to ensure greater security of the purchase both for the customer and for the company itself. The data will be processed exclusively by the Dupersclub operators and by the professionals involved in the legal and commercial activity of the company itself.

Any complaint must be addressed to Dupersclub and in particular to the email